Shipping policy

Last Updated: May 18, 2026

Caseifyy, operated by IHS GROUP INC, is committed to ensuring a seamless, transparent, and reliable shipping experience for all customers across the United States. This shipping policy outlines in full detail how your orders are processed, shipped, delivered, and supported.

1. Shipping Destinations

We currently provide shipping exclusively within the United States, including:

  • All 50 states
  • Washington, D.C.
  • Our carriers offer service in U.S. territories, although availability varies by carrier.
  • PO Boxes (accepted depending on carrier)

We do not ship to:

  • Any international destinations
  • APO/FPO military addresses
  • Freight forwarding companies (for fraud prevention)

Restricting shipments to U.S. addresses allows us to offer faster delivery, secure delivery, and easier customer support, ensuring the best possible experience.

2. Product Pricing

  • All product prices on our website are displayed in U.S. Dollars (USD).
  • Prices listed exclude VAT/taxes.
  • Applicable state or local sales tax (if any) will be calculated automatically at checkout based on the delivery address.
  • Prices do not include any additional administrative fees, surcharges, or government-imposed taxes unless mandated by U.S. law.

We strive to maintain transparent pricing so customers understand exactly what they are paying for.

3. Shipping Rates

We offer simple and transparent flat-rate shipping on all U.S. orders.

  • Flat Rate Shipping: $5 USD per order
  • No hidden shipping fees
  • No handling fee
  • No packaging fee
  • No extra carrier surcharges

This flat-rate model ensures a consistent and straightforward checkout experience for every customer.

4. Shipping Origin

All orders are prepared, packaged, and shipped from our U.S.-based domestic fulfillment center:

Fulfillment Origin: 17 Sherwood Avenue, Yonkers, NY 10704, United States.

Shipping domestically from the U.S. ensures shorter transit times, reliable tracking, and higher delivery success rates.

5. Order Cut-Off Time

To ensure efficient processing, we maintain a strict daily order cut-off schedule:

  • Orders placed before 4:00 PM (GMT-05:00) Eastern Standard Time (New York), Monday–Friday, begin processing the same business day.
  • Orders placed after 4:00 PM (GMT-05:00) Eastern Standard Time (New York) or during weekends/holidays begin processing the next business day.

This system enables maximum processing accuracy and operational consistency.

6. Order Processing Time

Typical processing time: 1–2 business days (Monday to Friday)

Processing includes:

  • Payment authorization & fraud verification.
  • Product picking and quality inspection
  • Safe and secure packaging
  • Shipping label creation
  • Hand-off to the shipping carrier

Note: During high-demand seasons (Black Friday, Christmas, nationwide holidays), processing time may extend slightly.

7. Delivery Time

We partner with trusted U.S. carriers to ensure quick and reliable delivery:

  • USPS
  • UPS
  • FedEx

Estimated Delivery Time:

  • Standard Shipping: 5–10 business days (Monday to Friday)

Delivery timelines may vary based on

  • Weather conditions
  • Carrier delays
  • High-volume seasons
  • or a remote location.

Total Delivery Time: 6–12 business days (Monday to Friday) (1–2 business days for processing and 5-10 business days Transit time)

We work closely with our shipping partners to ensure your order arrives within the estimated timeframe.

We do our best to ensure orders arrive within the estimated time frame.

8. Tracking Information

Once your order is shipped, a tracking number will be generated and emailed to you within 24–48 hours.

Tracking details include:

  • Carrier name
  • Tracking link
  • Expected delivery date
  • Live transit updates

Customers can track their order:

  • Through the carrier’s official website
  • Via the tracking link emailed
  • Through their Caseifyy account dashboard (if created)

9. Packaging & Order Protection

We prioritize product protection and safe delivery.

Packaging Features:

  • Multi-layer shockproof packaging
  • Bubble wrap or foam inserts
  • Water-resistant envelopes
  • Tamper-evident seals
  • Custom protective cases for fragile items

If an item requires extra care (like screen protectors or glass products), we apply additional safety layers to prevent breakage.

10. Address Accuracy & Verification

Customers are responsible for entering a complete, valid, and accurate shipping address.

We strongly encourage:

  • Double-checking spelling and apartment numbers
  • Including unit/floor numbers
  • Providing correct ZIP codes

Incorrect or incomplete addresses may result in:

  • Delivery delays
  • Lost packages
  • Failed delivery attempts
  • Return-to-sender situations

We cannot provide refunds for shipments delayed or lost due to customer address errors.

11. Order Cancellation

You may request to cancel your order within 12 hours of placing it.

Cancellations may not be possible if:

  • The order has already entered the processing stage
  • Shipping labels have been created
  • The carrier has picked up the package

To cancel your order, contact:
Email: sales@caseifyy.com
Include your order number and reason for cancellation.

12. Change of Shipping Address

Changes to your shipping address must be made within 12 hours of ordering.

After this period, we cannot guarantee that the modification can be applied due to processing automation.

Timely requests increase the likelihood of successful address changes.

13. Failed Delivery/Missed Delivery Attempts

A delivery may fail if:

  • No one is available to receive the package
  • The address is incorrect or incomplete
  • The package is refused
  • The carrier cannot access the property

In such cases, carriers may:

  • Attempt redelivery
  • Leave a pickup notice
  • Hold the package at a local facility
  • Return the item to our warehouse

If the package is returned to us, the customer may be responsible for:

  • Reshipping fees
  • Additional handling fees

14. Damaged, Missing, or Incorrect Items

We take product quality seriously. If you receive:

  • A damaged item
  • A missing item
  • An incorrect item

You must notify us within 48 hours of delivery.

Required for processing:

  • Order number
  • Photos of the product
  • Photos of the package
  • Description of the issue

Once verified, we will offer:

  • A replacement
  • Store credit
  • Or a full refund (depending on the situation)

15. Lost or Delayed Packages

If your package is lost or significantly delayed:

  • Contact us immediately
  • We will initiate a carrier investigation
  • Investigations typically take 3–7 business days

If the carrier confirms the package is lost, we will issue either:

  • A replacement shipment
     or
  • A full refund

16. Delivery Confirmation

If the carrier marks your package as delivered, it is considered successfully delivered.

If the package is not found:

  • Check with neighbors
  • Check your mailbox
  • Check porch, garage, lobby, or side doors
  • Wait 24 hours (in case of early carrier scanning)

If still missing, contact us for assistance.

17. VAT, Taxes & Import Fees

  • Prices are listed without VAT, taxes, or import duties
  • Domestic U.S. orders may include state-specific sales taxes
  • Tax calculations occur automatically during checkout

No customs or import fees apply for U.S.-to-U.S. shipments.

18. Customer Responsibilities

Customers must:

  • Provide accurate shipping information
  • Track packages once shipped
  • Be available for delivery
  • Report issues within stated timeframes (12h, 48h, etc.)
  • Comply with carrier pickup or redelivery instructions

Failure to meet responsibilities may result in delays or loss.

19. Caseifyy Responsibilities

We are responsible for:

  • Accurate order processing
  • Secure packaging
  • Fast shipping
  • Providing tracking information
  • Assisting with lost/damaged package claims
  • Maintaining communication with customers

We strive to deliver a smooth and professional shipping experience.

20. Invoices & Documentation

Every customer receives:

  • A digital invoice via email
  • A shipment confirmation
  • A tracking confirmation

Additional documents (refund proof, claim documents, etc.) are available upon request.

21. Sustainability & Packaging

We are actively reducing our environmental footprint by using:

  • Recyclable packaging materials
  • Eco-friendly shipping supplies
  • Compact packaging to minimize waste
  • Reduced plastic in product wrapping

We continuously improve our sustainability practices.

22. Security & Fraud Prevention

To protect our customers:

  • All payments undergo automatic fraud screening
  • High-risk orders may require identity verification
  • Suspicious or unauthorized orders may be canceled

These steps ensure a safe shopping experience for everyone.

23. Business & Contact Information

Caseifyy is a brand operated by the company IHS GROUP INC

Registered Company Name: IHS GROUP INC

EIN Number: 61 2213856

Corporate Headquarters Address: 17350 State Hwy 249, Houston, Texas 77064, United States

Fulfillment Address: 17 Sherwood Avenue, Yonkers, NY 10704, United States

Email: sales@caseifyy.com

Phone: +1 914-481-7130

Business Hours: 9:00 AM–5:00 PM (Monday to Friday), (GMT-05:00) Eastern Standard Time (New York)

24. Policy Updates

We may revise this policy periodically to reflect operational updates, legal requirements, or service improvements.
Any changes will be posted on this page with an updated revision date.