Refund policy

Return & Refund Policy—Caseifyy

Last Updated: May 18, 2026

At Caseifyy, operated by IHS GROUP INC, customer satisfaction and transparency are our highest priorities. This comprehensive Return & Refund Policy outlines your rights as a buyer, along with our responsibilities and procedures related to product returns, refunds, exchanges, damaged item claims, and order cancellations.

This policy applies to all orders placed within the United States.

1. Return Window

We provide a strict 14-day return period, starting from the date your package is marked as “Delivered” by the carrier.

Additional Clarifications:

  • Weekends and holidays are counted within the 14-day window.
  • If the 14th day falls on a Sunday or holiday, the return must still be initiated before midnight of that day.
  • Customers must initiate the return within 14 days, not necessarily complete the shipping by that day.
  • Return requests submitted after the 14-day period will be automatically rejected.

This timeframe helps ensure product integrity, proper inventory management, and fair processing for all customers.

2. Exchange Policy

Exchanges are allowed under the following conditions:

Eligible Exchange Cases:

  • Product received in the wrong color, model, or variant
  • Incorrect item sent by us
  • Manufacturing defects
  • Damage during transit
  • The customer wants a different color/model (if unused)

Exchange Limitations:

Exchanges are subject to product availability

If unavailable, customers may choose:

  • Refund
  • Replacement with a similar product (with approval).

Important Notes:

  • All exchange items must undergo a full inspection before approval
  • If the returned item fails inspection, exchange requests may be denied
  • Exchanges follow the same eligibility rules as returns

3. No Restocking Fee

We do not charge any restocking fees.

This means:

  • No additional fee for processing the return
  • No deductions from your refund amount.
  • No penalty for returning a product that meets our eligibility standards

Our goal is to create a worry-free shopping experience.

4. Return Eligibility Requirements

To protect product quality and safety, all returned items must meet strict eligibility standards.

Required Conditions:

Product must be 100% unused, uninstalled, and undamaged

All factory seals, protective films, stickers, and labels must be intact

Product must be free of:

  • Scratches
  • Fingerprints
  • Dust or dirt
  • Bending, cracking, or signs of force

Original accessories must be included (straps, clips, cables, manuals, etc.)

Original packaging (boxes, inserts, and bags) must be returned without damage.

Non-Returnable Situations:

  • Items used or showing signs of installation
  • Wear & tear caused by customer
  • Cosmetic or accidental damage caused by misuse
  • Missing parts or packaging
  • Items returned smelling of perfume, smoke, or chemicals
  • Items purchased during clearance or “final sale” deals
  • Any product where the serial number or barcode is altered/removed

We uphold these strict standards to maintain product hygiene and quality for all buyers.

5. Return Shipping Costs

Customer Pays Return Shipping When:

  • The customer changes their mind
  • The customer ordered the wrong product
  • The customer wants a different color/model
  • The customer no longer needs the item
  • The customer refuses/does not collect the package

Caseifyy Pays Return Shipping When:

  • Product arrives damaged
  • Wrong item shipped
  • Missing items
  • Verified manufacturer defects
  • Package lost due to carrier error

Return shipping costs are non-refundable except for approved defect or error cases.

6. How to Initiate a Return (Step-by-Step Guide)

To start your return, follow the full procedure below:

Step 1 – Contact us.

Send an email to: sales@caseifyy.com

Step 2 – Include Required Information

  • Full name
  • Order number
  • Email used during purchase
  • Product name
  • Reason for return (detailed explanation)
  • Photos/videos showing the product condition
  • Photos of packaging (front & back)

Step 3 – Await Approval

Our team will respond within 24–48 business hours with:

  • Approval or rejection
  • RMA number (Return Authorization)
  • Detailed return instructions
  • Exact return address
  • Required packaging steps

Step 4 – Ship Your Item

  • Use a trackable shipping method
  • Secure packaging to avoid damage
  • Write the RMA number clearly on the package

Step 5 – Inspection & Refund

Once we receive and inspect your product, we will notify you of the approval or rejection.

7. Return Methods

We currently support the following return methods:

1. Customer-Paid Return by Mail

Return shipping label purchased by the customer using USPS / UPS / FedEx.

2. Prepaid Return Label

Provided by Caseifyy only for:

  • Damaged items
  • Incorrect items
  • Missing items
  • Verified defects

3. Drop-Off at Carrier Location

Available depending on the return label provided.

Each return method must follow our RMA process.

8. Refund Processing Time

Once your return is received and inspected, we will send you an email. If approved, your refund will be processed, and a full refund will be issued back to the original form of payment (e.g., Visa, PayPal, etc.) within 10 business days (Mon-Fri). Please note that banks may take some additional days to post the refund.

  • Refunds cannot be sent to a different card or account
  • If the card is expired, your bank will route the refund automatically

9. Customer Responsibility

Customers are responsible for:

  • Initiating returns within the 14-day window
  • Shipping items safely and securely
  • Paying return shipping costs (unless caused by Caseifyy)
  • Keeping proof of shipment and tracking number
  • Ensuring items arrive in acceptable condition
  • Providing honest and accurate information
  • Notifying Caseifyy of delivery issues within required timeframes

Failure to meet these responsibilities may result in delays or denial of returns.

10. Caseifyy Responsibilities

We are responsible for:

  • Providing clear return instructions
  • Inspecting products quickly and fairly
  • Processing refunds/exchanges within policy timelines
  • Covering shipping costs for verified errors/defects
  • Maintaining accurate records of return claims
  • Ensuring customers receive fast and transparent support

11. Return Address

All approved returns must be sent to our official USA return facility.
Please do not return any items without contacting us first—unauthorized returns may be delayed or rejected.

Fulfillment & Returns Center:
Caseifyy (Return Department)

17 Sherwood Avenue, Yonkers, NY 10704, United States

This is our designated location for all returns within the USA.

Once we approve your return request, we will provide the following services:

  • Confirmation of the return
  • Any applicable prepaid return label (for damaged/incorrect items)
  • Instructions for packaging and shipping your item

12. Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, defective, or incomplete, you must notify us within 48 hours of delivery.

Required Proof:

  • Clear photos of damage
  • Video showing the defect (recommended)
  • Photos of packaging
  • Shipping label photo
  • Order number

What Happens Next:

We may issue:

  • Free replacement
  • Full refund (depending on availability)

In some cases, we may request the damaged product to be returned.

13. Lost Parcel Policy

When your package is lost in transit:

  • Contact us
  • We open an investigation with USPS/UPS/FedEx
  • The carrier may require 3–7 business days to complete the inquiry

If confirmed lost, we will issue:

  • Replacement
     or
  • Refund (your choice)

When marked “Delivered” but not found:

  • Wait 24 hours (carrier may pre-scan)
  • Check mailbox, porch, garage, side doors
  • Ask neighbors and building management
  • Contact the local post office or carrier hub

After 24 hours, contact us for assistance.

14. Order Cancellation Policy

You may request a cancellation within 12 hours of placing your order.

After 12 hours:

  • The order may already be processed
  • Cancellation is no longer guaranteed
  • You may need to wait for the package and return it

15. Lost or Missing Returns

If you return a product using your own carrier:

The customer is fully responsible for any lost or missing return shipments

Caseifyy is not liable if:

  • Return has no tracking
  • An incorrect address was used
  • Proof of shipment is not provided

Always use tracked shipping.

16. Late or Missing Refunds

If your refund has not appeared after 10 business days:

  1. Check your bank or PayPal account
  2. Contact your credit card company
  3. Contact your bank (refund posting delays vary).
  4. If still unresolved, email sales@caseifyy.com 

Refund delays are often caused by bank processing times.

17. Items Returned Without Approval

If an item is sent back without authorization:

  • It may be refused or discarded
  • No refund will be issued
  • The customer may be required to pay for return shipping to receive it back
  • Item may be disposed of after 30 days of no contact

Always request approval first.

18. Policy Abuse Prevention

We actively monitor return behavior to prevent misuse.

We may reject returns from customers who:

  • Repeatedly return used/damaged items
  • Misrepresent issues
  • Initiate excessive return claims
  • Abuse refund or exchange protections
  • Engage in chargeback fraud

We reserve the right to block abusive accounts.

19. Fraud, Abuse & Safety Protection

To maintain a secure marketplace:

  • High-risk orders may require identity verification
  • Suspicious orders may be held or canceled
  • False claims may lead to refusal of future returns
  • Chargeback abuse may result in permanent account bans
  • Fraudulent behavior is reported to payment processors and legal authorities

20. Business Information

Caseifyy is a digital storefront operated legally by IHS GROUP INC

Registered Company Name: IHS GROUP INC

EIN Number: 61 2213856

Corporate Headquarters Address: 17350 State Hwy 249, Houston, Texas 77064, United States

Fulfillment Address: 17 Sherwood Avenue, Yonkers, NY 10704, United States

Email: sales@caseifyy.com

Phone: +1 914-481-7130

Business Hours: 9:00 AM–5:00 PM (Monday to Friday), (GMT-05:00) Eastern Standard Time (New York)

21. Policy Updates

Caseifyy may update or improve this Return & Refund Policy at any time to comply with legal changes, operational improvements, or customer experience updates.

The latest version will always be available on this page.