Frequently Asked Questions (FAQ)

Last Updated: December 12, 2025

Welcome to the Caseifyy FAQ Page.
Here you’ll find answers to the most common questions customers ask about our products, shipping, warranty, returns, payments, and more.

ORDERING & ACCOUNT

1. Do I need an account to place an order?

No. You can check out as a guest.
However, creating an account allows you to:

Track your orders
Save your shipping details
Access the order history.
Manage returns and warranty claims faster

2. Can I modify or cancel my order after placing it?

Yes, but only within 12 hours of placing your order.
After 12 hours:

Your order may already be processing
It may be packed or shipped
Cancellation cannot be guaranteed

To request cancellation, email us at:

Email: sales@caseifyy.com

3. I entered the wrong shipping address. What should I do?

After 12 hours, address changes may not be possible due to processing and shipping automation.

SHIPPING & DELIVERY

4. Do you ship internationally?

No.
Caseifyy currently ships only within the United States.

5. How long does shipping take?

Processing Time:

1–2 business days (Monday to Friday)

Delivery/Transit Time:

5-10 business days (Monday to Friday) after dispatch.

Total Delivery Time:

6–12 business days (Monday to Friday) (1–2 business days for processing and 5-10 business days Transit time)

6. Which carriers do you use?

We ship via:

USPS
UPS
FedEx

Carrier selection depends on your location and warehouse availability.

7. Is shipping free?

No!
Flat Rate Shipping: $5 USD per order.

8. Do you provide tracking information?

Yes.
A tracking number will be emailed within 24–48 hours after your order ships.

9. My tracking says “Delivered,” but I didn’t receive my package.

Please:

Investigate the neighbor's house.
Check mailboxes, porches, garages, and side doors.
Wait 24 hours (carriers sometimes mark early)
Contact your local USPS/UPS/FedEx office
If still missing, email us at: sales@caseifyy.com

10. What should I do if my package is lost during transit?

Open a claim with the carrier
Investigate the issue
Issue a replacement or refund if confirmed lost

PRODUCTS & COMPATIBILITY

11. What products do you sell?

Caseifyy specializes in:

Premium Phone Cases (Leather, Clear, MagSafe Compatible, Shockproof)
Tempered Glass Screen Protectors
Camera Lens Protectors
USB-C Fast Chargers (25W)
Magnetic Wireless Chargers
MagSafe Power Banks
Car Bluetooth MP3 Players
Multi-Port Car USB Chargers
Charging Cables & Adapters
Other mobile accessories

12. Are your phone cases compatible with MagSafe?

Yes, many models are.
Each product page clearly indicates whether it is MagSafe compatible.

13. Are your screen protectors easy to install?

Yes.
Most screen protectors include:

Cleaning wipes
Dust remover
Installation frame (if applicable)
Instructions

The installation process is simple and beginner-friendly.

14. Do screen protectors affect screen sensitivity?

No.
Our tempered glass protectors maintain:

Original touch responsiveness
HD clarity
Smooth touch feeling

15. Do your chargers work with both iPhones and Samsung ?

Yes!
Our 25W USB-C Fast Chargers and cables support the following features:

Our chargers and cables are compatible with iPhones using either USB-C to USB-C or USB-C to Lightning adapters.
Samsung
Google Pixel
Other USB-C compatible devices

PAYMENT & SECURITY

16. What payment methods do you accept?

We accept:

Visa
Mastercard
American Express
Discover
Diners Club
UnionPay
JCB
Elo
PayPal
Venmo
Shop Pay
Apple Pay
Google Pay

All payments are processed securely.

17. Is my payment information safe?

Yes.
We use:

SSL encryption
PCI-DSS compliant processors
Secure checkout
Trusted third-party gateways

We never store full credit card details.

RETURNS & REFUNDS

18. What is your return policy?

We offer a 14-day return window from the date of delivery.

To qualify, items must be:

Unused
In original packaging
Free of damage
With all accessories included

19. How do I request a return?

Email us at:
Email: sales@caseifyy.com

Include:

Order number
Reason for return
Photos (if defective/damaged)

20. Who pays for return shipping?

Caseifyy covers return shipping Only if:

The product is defective
The wrong item was received
The item was damaged in transit

For all other returns, the customer pays for return shipping.

21. When will I get my refund?

Refunds are processed within 10 business days (Monday to Friday) after we receive and inspect the returned item.

22. Can I exchange an item?

Yes.
We offer exchanges for:

Different color/model (same value)
Defective products
Wrong item received

Subject to availability.

WARRANTY

23. Do your products come with a warranty?

Yes.
We offer a 90-day limited warranty that covers manufacturing defects.

24. What does the warranty not cover?

Warranty does not cover:

Drops, cracks, or accidental damage
Damage caused by improper installation
Scratches from normal use
Cosmetic issues
Water damage
Wear & tear

25. How do I file a warranty claim?

Email: sales@caseifyy.com

Include:

Order number
Photos/videos of defect
Description of issue

We typically respond within 24–48 business hours.

PRIVACY & DATA

26. Do you sell customer data?

No.
We do not sell personal information for money.

However, some data sharing (analytics, advertising) may be considered “sharing” under CCPA/CPRA.
You may opt out anytime.

27. How do I submit a privacy request?

Email: sales@caseifyy.com
Subject: "Privacy Request"

You may request:

Data deletion
Data access
Data correction
Opt-out of data sharing

Use our Consumer Privacy Request form to exercise your privacy rights under the CCPA/CPRA.

28. Do you comply with U.S. privacy laws?

Yes.
We comply with:

CCPA/CPRA
COPPA
CAN-SPAM
FTC guidelines
Texas state privacy rules

ORDER ISSUES

29. I received the wrong item. What do I do?

Please contact us within 48 hours with photos.
We will arrange a:

Replacement
Exchange
Or refund

at no extra cost.

30. My item arrived damaged. What should I do?

Email us within 48 hours with:

Photos of damage
Photos of packaging
Order number

We will issue a replacement or refund.

31. My order is delayed. Can you help?

Yes.
Contact us and we will:

Check with the carrier
Provide updates
Replace lost orders if needed

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