Order Cancellation Policy

Last Updated: December 12, 2025

At Caseifyy, operated by IHS GROUP INC, we understand that customers may occasionally need to cancel an order. We have designed our cancellation policy to ensure fairness, transparency, and alignment with our efficient order processing workflow. This policy applies to all orders placed through our website.

1. Cancellation Time Window

Customers can request order cancellation within 12 hours of placing the order.

Why 12 hours?

Because Caseifyy processes orders quickly to ensure fast delivery. After 12 hours:

  • The order may already be verified
  • The warehouse may be preparing the shipment
  • Shipping labels may be generated
  • The package may already be in the carrier's possession

For these reasons, cancellation after 12 hours cannot be guaranteed.

2. Orders Already Processed or Shipped

If the customer contacts us after 12 hours and the order is already processed:

Cancellation may not be possible if:

  • The order has been packaged.
  • The shipping label has been created
  • The order is handed over to USPS, UPS, or FedEx
  • The tracking number has already been generated

In such cases, the customer must wait to receive the package and then follow our Return & Refund Policy

3. How to Request a Cancellation

To cancel your order, you must:

Email us at: sales@caseifyy.com

Include the following:

  • Full Name
  • Order Number
  • Email Used During Checkout
  • Reason for Cancellation

Caseifyy support will respond within 24–48 business hours confirming whether cancellation is possible.

4. Cancellations Due to Payment Issues

Orders may be automatically canceled if:

  • Payment fails
  • Payment is not authorized
  • Fraud or suspicious activity is detected
  • Billing address does not match the card issuer’s records
  • The customer initiates a chargeback before contacting us

Caseifyy reserves the right to decline fulfillment in such situations.

5. Cancellation of Duplicate Orders

If you accidentally place multiple duplicate orders:

  • Notify us immediately within the 12-hour window
  • We will cancel the incorrect order(s) and keep only the valid one
  • Refunds will be processed according to our Payment Policy

6. Cancellations Requested After Shipment

Once an order has shipped:

  • It cannot be canceled
  • Delivery cannot be stopped
  • Customers must accept the delivery and initiate a return

Refusing the package may delay refunds and may incur return shipping fees depending on the situation.

7. Refund Timelines for Approved Cancellations

If your cancellation request is approved within the valid timeframe:

  • Refunds are issued within 10 business days (Monday to Friday).
  • Refunds are sent to the original payment method
  • You will receive an email confirmation once processed

Banks and card issuers may take some additional days to post the refund.

8. Pre-Order & Backorder Cancellation Policy

For products available on pre-order or backorder, cancellation is possible only if:

  1. The customer cancels within 12 hours of placing the order
  2. The item has not entered the allocation or packaging process

Once allocation begins, cancellation may no longer be available.

9. Incomplete, Incorrect, or Missing Information

We may cancel orders automatically if:

  • Shipping address is incomplete
  • An invalid phone number or email is provided
  • The customer does not respond to verification requests
  • The payment provider reports inconsistencies

These measures protect customers from unauthorized transactions.

10. Cancellations Due to Out-of-Stock Items

If an item becomes unavailable after purchase:

We will:

  • Notify you immediately
  • Offer an alternative option
  • Offer store credit
  • Or issue a full refund

We aim to resolve such issues within 24–48 hours.

11. Cancellations by Caseifyy Due to Suspicious or Fraudulent Activity

Caseifyy may cancel an order if:

  • Payment appears fraudulent
  • Account history shows repeated misuse
  • Multiple failed payment attempts occur
  • The delivery address is flagged by security systems
  • The customer engages in chargeback abuse

These precautions help protect both the customer and our business.

12. Customer Responsibility

Customers are responsible for:

  • Requesting cancellation within the allowed time
  • Providing accurate information
  • Responding to verification checks
  • Not placing duplicate or accidental orders
  • Tracking order statuses and emails
  • Following the return process when cancellation is no longer possible

Failure to follow instructions may result in cancellation denial.

13. Caseifyy Responsibilities

Caseifyy is responsible for:

  • Reviewing cancellation requests quickly
  • Providing accurate guidance
  • Processing valid cancellations promptly
  • Issuing refunds within stated timeframes
  • Maintaining transparency and fairness in evaluating each case

14. Items Refused at Delivery

If the customer refuses to accept the package:

Possible outcomes:

  • The carrier returns the package to Caseifyy
  • A refund is issued after receiving and inspecting the return
  • Return shipping fees may apply in cases where refusal is not due to our fault
  • Refused packages without valid reason may be considered a return misuse

15. High-Value Order Cancellation

For high-value orders (above $200):

  • Additional verification may be required
  • Processing may take extra time
  • Cancellation approval may require identity confirmation

This helps prevent unauthorized purchases.

16. Lost, Delayed, or Stuck Orders

If an order gets lost or delayed by USPS/UPS/FedEx:

  • Cancellation is not allowed
  • Resolution must follow our Shipping Policy
  • Refunds or replacements will be issued only after the carrier investigation is completed

17. Cancellations Without Confirmation

If you do not receive cancellation confirmation:

  • Consider the order active and processing
  • Contact customer support immediately
  • We cannot be held responsible for orders not canceled due to missing customer follow-up

18. Repeat Cancellation Abuse

Caseifyy reserves the right to block or limit accounts that:

  • Frequently cancel orders without valid reason
  • Attempt to exploit the cancellation system
  • Exhibit fraudulent behavior
  • Abuse promotions or discounts
  • Place multiple test or fake orders

This ensures fair usage of our services for all customers.

19. Business Information

Caseifyy is a brand operated by the company IHS GROUP INC

Registered Company Name: IHS GROUP INC

EIN Number: 61 2213856

Address: 17 Sherwood Avenue, Yonkers, NY 10704, United States

Email: sales@caseifyy.com

Phone: +1 914-481-7130

Business Hours: 9:00 AM–5:00 PM (Monday to Friday), (GMT-05:00) Eastern Standard Time (New York)

20. Cancellation Policy Updates

We may update or modify this Cancellation Policy at any time to reflect:

  • Legal requirements
  • System upgrades
  • Payment processor changes
  • Business operations
  • Customer experience improvements

The latest version will always be available on this page.